How far in advance do I need to schedule a transportation service?
We recommend scheduling transportation services as early as you can. Given the high demand, availability can be limited. To best meet your needs, we operate on a first-come, first-served basis, so prompt scheduling is encouraged.
Do your caregivers assist with getting the senior into and out of the vehicle?
Absolutely, our caregivers provide full assistance to ensure seniors safely enter and exit the vehicle, upholding their dignity and comfort with each transition.
Is there a mileage limit for the transportation service?
No, there is no mileage limit. However, mileage will be charged at the federal reimbursement rate.
What kinds of vehicles are used for transportation? Are they wheelchair accessible?
Caregivers will typically use their own cars. When arranging transportation needs, please mention any special accommodation needed for the trip.
Do your caregivers stay with the senior during their appointment or errand, or do they just drop off and pick up?
Our caregivers are adaptable to your needs; they can stay with the senior throughout appointments and errands for continuous support, or simply provide transportation services for drop-off and pick-up if that’s preferred. It’s about what works best for you and your loved one.
Can family members accompany their loved ones during the ride?
Our transportation service is tailored exclusively for clients to ensure personalized care and attention during each journey. While our policy means caregivers drive clients only, we encourage family members to coordinate with us for meet-ups at the client’s destination, ensuring they can still be part of the day’s plans while allowing us to maintain a focused, safe, and comfortable environment for our clients.
Is the transportation service available on weekends or holidays?
Our transportation services are indeed available on weekends and holidays to ensure your loved one’s needs are always met. To secure a spot, it’s best to arrange these services in advance, as they are provided on a first-come, first-served basis.
Do you provide transportation services for special events like weddings or family gatherings?
Advanced planning is needed and available on a first-come, first-served basis.
Are your transportation services covered by long-term care insurance?
Yes. Long-term care insurance will cover our senior transportation services. If you have questions, you can always talk to us and we’ll help you get answers from your insurance provider.
Can multiple stops be made during a single transportation service?
Yes, we can make multiple stops. Not a problem!
What happens if a scheduled transportation service needs to be canceled or rescheduled?
As with all shifts, we require 24 hours notice for all shift cancellations.
I am a brand new client. Can I schedule a one-time transportation shift and nothing else?
No, transportation services are only available to clients who have recurring care.